Workforce Management Real Time Analyst Thessaloniki (m/w/d)
Πλήρους Απασχόλησης @Conduent Greece αναρτήθηκε 5 μήνες ago σε Εξυπηρέτηση Πελατών Αγαπημένα ΠροσκάλεσεΠληροφορίες Εργασίας
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Κωδικός Αγγελίας 339287
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Εμπειρία Χωρίς προϋπηρεσία
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Φύλο Αδιάφορο
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Μόρφωση Δεν Ορίστηκε
Περιγραφή Εργασίας
Workforce Management Real Time Analyst Thessaloniki (m/w/d)
About us
Conduent is the world’s leading provider of business process and document management services. We are leaders in technology, services, and innovation, offering our clients a unique advantage. Whether a small business or a large enterprise, our clients can focus on what matters most to them: their core business. We manage their document workflows and business processes, allowing them to focus on their work.
Since the company’s founding, the following four core values have guided our actions:
- Our success is built on customer satisfaction.
- All our actions are focused on quality and top performance.
- We use technology to strengthen our market-leading position.
- We value and foster our employees.
Support our team in Thessaloniki as a Real-Time Analyst (m/f/d) in full-time.
Your Responsibilities:
In our operation, staff work under multiple shifts during the day, seven days a week. Given this flexibility, precise tracking of clock in/clock out times in real time is essential to ensure compliance with submitted schedules. Any deviations must be closely monitored and corrected to avoid non-compliance. All these are required based on the implementation of the Digital Work Card, which is an important step towards transparency and rational management of working time in Greece.
- Ensure compliance with digital card requirements (clock in/out, daily and monthly reporting, internal/external).
- Process tickets and requests related to project changes.
- Monitor real-time employee performance, schedules, and productivity using relevant applications.
- Communicate schedule changes to employees and supervisors.
- Implement schedule changes as directed by management team and communicate updates to relevant stakeholders.
- Report on employee performance and productivity to operational leadership to support target achievement.
Workforce Management Real Time Analyst Thessaloniki (m/w/d)
Your Profile:
- Proficient in MS Office, especially MS Excel.
- Strong analytical and problem-solving skills.
- Excellent conflict resolution, decision-making, and assertiveness.
- Fluent in written and spoken English and German.
- High level of responsibility and accountability.
- Strong numerical aptitude.
- Considered as advantage if familiar with call center processes, workforce logistics, forecasting models, and capacity management.
We Offer You:
- Interesting and dynamic opportunities to work for one of the world’s most renowned companies
- Development in a large international matrix organization
- The opportunity to contribute to local/regional projects and help shape the development of the Greek business operation
- Competitive salary
- Opportunities for personal and professional growth
- Flexible working hours
- Private health and life insurance
Working Hours:
40 hours per week, Monday – Sunday
Contract:
Full-time employment contract – presence at the Conduent office required in Thessaloniki
ergasia.gr
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