Alumil Thessaloniki αναζητά Customer Care Representative
Customer Care Representative
On-site Thessaloniki, Central Macedonia, Greece Innovation Temporary
Description
Alumil, one of the most evolved and technologically advanced groups in research, development and producing of architectural aluminium systems in Europe, is looking for a Customer Care Representative in a 12-month fixed-term contract.
About us…
Alumil brings the best of us forward. Our mission is to deliver the creativity of all the Alumilers and thus make the world a more sustainable place. Afterall, “meraki” in Greek, means spirited work, without forcing yourself to be someone you’re not. Be you, be unique, make the difference, that’s the most precious thing to us. Responsibility, innovation, inclusion, and teamwork are the keywords we focus on.
Build excellence with us every day.
The role
As Customer Care Representative, a 12-month fixed-term contract role, your daily routine finds you at our premises in Thessaloniki, ensuring an outstanding customer experience while driving engagement and adoption of our digital platforms. Managing customer requests, coordinating with fabricators and internal teams, and supporting the adoption of ALUMIL’s digital tools through product demonstrations, user onboarding and ongoing assistance will be the integral parts of your role. Your focus will be supporting the needs on MyWindows and Alumil Build. Let’s take a closer look:
- Manage incoming customer requests through phone, email, CRM, and digital channels
- Qualify customer needs and connect homeowners and developers with suitable ALUMIL fabricators
- Maintain accurate CRM records and collaborate with the Digital Experience Consultant to resolve pending requests
- Support new users through onboarding, initial setup and their first projects
- Provide first-level support, answer user questions and guide fabricators through key application features
- Proactively follow up with newly onboarded and inactive users to encourage continued usage
Requirements
- Bachelor’s degree in Business Administration, Marketing, Communications, Information Technology or a related field
- Previous experience in customer service, digital product support or customer onboarding will be considered as a plus
- Proficiency in CRM systems, Microsoft Office, and digital communication platforms
- Strong ability to learn, understand, and demonstrate digital applications and online platforms
- Ability to troubleshoot basic application issues and accurately document support requests
- Excellent communication, relationship-building, and customer-centric skills
- Proactive mindset with a passion for delivering exceptional customer experiences
Benefits
- Provision of private life & health insurance
- Benefits according to performance
- Continuous learning and support
- Excellent working environment
- Annual training plan based on your needs
- Role specific benefits
ALUMIL opposes any discrimination, unequal treatment and violation of human rights and ensures the provision of equal opportunities at work. When hiring and evaluating employees, it does not discriminate based on race, gender, religion, age, disability, sexual orientation, nationality, political beliefs or social status.
Λίγα λόγια για εμάς
Με περισσότερα από 35 χρόνια εμπειρίας, η ALUMIL είναι μία από τις κορυφαίες ευρωπαϊκές εταιρείες σχεδιασμού και παραγωγής αρχιτεκτονικών συστημάτων αλουμινίου παγκοσμίως. Με πάνω από 3000 εργαζομένους, 12 εργοστάσια σε 6 χώρες και ένα ισχυρό δίκτυο πωλήσεων σε όλες τις ηπείρους, αποστολή της εταιρείας είναι η βελτίωση της ποιότητας ζωής των ανθρώπων, ενισχύοντας την επίδοση των κτιρίων τους με καινοτόμα προϊόντα υψηλής αισθητικής. Με πλήρη επίγνωση των επιπτώσεων της περιβαλλοντικής υποβάθμισης, η ALUMIL χαράσσει και υλοποιεί μια επιχειρηματική στρατηγική που εδράζεται στις αξίες της βιωσιμότητας και της κυκλικής οικονομίας, επενδύοντας σε «πράσινες» ενέργειες που συμβάλλουν στην καλλιέργεια μιας κουλτούρας υπευθυνότητας απέναντι στο περιβάλλον.
Η ΑΛΟΥΜΥΛ αντιτίθεται σε οποιαδήποτε διάκριση, άνιση συμπεριφορά και παραβίαση των ανθρωπίνων δικαιωμάτων και φροντίζει για την παροχή ίσων ευκαιριών στην εργασία. Κατά την πρόσληψη και την αξιολόγηση των εργαζομένων δεν κάνει διακρίσεις αναλόγως φυλής, γένους, θρησκείας, ηλικίας, αναπηρίας, σεξουαλικής προτίμησης, εθνικότητας, πολιτικών πεποιθήσεων, κοινωνικής ή εθνικής προέλευσης.
Ψάχνεις εργασία; Πληκτρολόγησε www.ergasia.gr και βρες τον επόμενο σταθμό της καριέρας σου!
