UPS is looking for a Customer Counter Position-Reception

Customer Counter Position-Reception

On-site Koropi, East Attica Regional Unit, Greece Full-time

Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

We are UPS, the world’s largest package delivery company and we are looking for a dedicated and friendly –> Customer Counter Agent to join our Customer Service department in our Head Offices at Koropi (on site job).

You will be the first point of contact for our customers providing exceptional service, managing customers’ inquiries and ensuring a positive customer experience.

Main responsibilities

Be the Face of UPS: Greet customers professionally and handle in-person inquiries efficiently with focus on quality service.

Solve problems: Resolve customer issues promptly and accurately

Build Loyalty: Build lasting relationships with customers by providing proactive support and clear communication

Technology : use CRM and company’s systems to process shipments and customers’ documents seamlessly

Qualifications

Prior experience in a customer counter/front desk roles will be considered as a plus

Experience with CRM systems and ability to use efficiently standard office equipment

Fluency in Greek and English is a must

Be flexible and able to work in a fast paced environment

Be Patient, with a Friendly approach and Can-do attitude

Have Strong active listening and problem solving skills

Ability to follow global procedures

What we Offer:

Work life Balance: 5 Days / week : Monday to Friday & free weekends
Competitive Salary & Private Life & Health Insurance plan (under contract turn to perm)
Support: Full training to help you perform at your best.
Opportunities to progress – we believe in our people. Our ‘promotion from within policy’ can lead to real career progression
Discounts on your personal shipments
Support our employees’ well-being through Employees Assistance program

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.