Athens, Athens, GR
As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.
With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
We are looking for a talented Real Time Analyst to support operations to ensure the correct staffing to answer customer contacts in order to achieve the desired service level agreements.
As a Real Time Analyst you’ll be responsible for the real time adherence and queue management. Your daily responsibilities will include:
To succeed in the role, you will need to have:
What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.
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