Public Group looking for Call Center System and Processes a Specialist
Πλήρους Απασχόλησης @ErgasiaGR_HR αναρτήθηκε 2 μήνες πριν σε Marketing – Πωλήσεις Αγαπημένα ΠροσκάλεσεΠληροφορίες Εργασίας
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Κωδικός Αγγελίας 64295
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Εμπειρία Απαιτούμενη προϋπηρεσία
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Φύλο Αδιάφορο
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Μόρφωση Ανώτατη Μόρφωση (ΑΕΙ/ΤΕΙ)
Περιγραφή Εργασίας
Public Group looking for Call Center System and Processes a Specialist
Public Group looking for Call Center System and Processes a Specialist
Call Center System and Processes Specialist
Kifisia, Greece Κεντρικά Γραφεία/HQ, Brand & Customer, Contact Center CCSPS_1222
Description
The organization
We are driven by our purpose: We bring people more choices to enjoy life their way, by creating a world of personalized experiences, innovative services, and huge range of products; a world that cares about each of us and our common future.
Our key success driver is our people who share mutually the values of our brand: we are human2human, we work wonders, we celebrate uniqueness, we embrace betterness. We do our best to keep everyone excited and have the support they need to bring their best.
Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society.
Our Omnichannel retail, in Greece and Cyprus, consists of the love brand Public and Media Markt, a consumer electronics retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, -Douleutaras.gr, iRepair , Instacar , our tech Public Next, Endeavour & Venture Friends – we offer pioneer services to our consumers. We operate 67 stores, 4 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.
#LifeAtPublic #BetterEveryDay
The role
Responsibilities:
- Documents, maintains, and improves the customer service processes
- Adapts and incorporates new customer service needs into contact center processes
- Is responsible for UATs and Go Live of new systems
- Translates business needs into functional requirements and improves contact center systems
- Designs flows and improves efficiency across touch points
- Develops new project plans in consultation with stakeholders
Requirements:
- Bachelor’s degree
- Approximately 2 years of professional experience in a similar position
- Strong ability to give attention to details, as well as tested organizational skills
- Good communication, both written and spoken skills
- Forethought, with the capacity to identify and minimize risks
- Ability to be proactive and independent, and to be interdependent on the team
Desirable Qualifications:
- Interpersonal & collaboration skills
- Problem solving abilities
- Customer relations skills
- Familiarity with tools and metrics needed to evaluate project performance
- Understanding of prevailing project management methods
What we offer:
- Competitive compensation & benefits package
- Dynamic work environment
- Exciting opportunity to grow with the role
- Great experience in a well-known and respected growing business
- LinkedIn Learning account for continuous learning
Public Group collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant see the privacy notice for further details.
Find the “mission” that fits your superpower and let’s get this game started!
WHO WE ARE
Public Group strategically invests to create an ecosystem of innovative scaleups around its Omnichannel Retail business, with the objective to provide exciting customer experiences and foster Entrepreneurship in Greece. We bring together technology, talent & entrepreneurship to create value in the Greek market. We are advocates of Strategic Synergies, Bold Entrepreneurship & the Power of Human Will. Our role is to help our subsidiaries or investee companies grow and their founders to succeed through capital and creative synergies. We also aspire to play a positive role in promoting Greek-based entrepreneurship, as well as provide an environment for talent development Our investment portfolio includes Public-MediaMarkt, iRepair, Douleutaras.gr, PublicNEXT, Venture Friends.
Ψάχνεις εργασία; Μπες στο ergasia.gr και βρες τον επόμενο σταθμό της καριέρας σου!
Απαιτούμενες δεξιότητες
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