Public Group looking for a CC Social Media Team Specialist
Πλήρους Απασχόλησης @ErgasiaGR_HR αναρτήθηκε 2 μήνες πριν σε Marketing – Πωλήσεις Αγαπημένα ΠροσκάλεσεΠληροφορίες Εργασίας
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Κωδικός Αγγελίας 63822
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Εμπειρία Απαιτούμενη προϋπηρεσία
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Φύλο Αδιάφορο
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Μόρφωση Ανώτατη Μόρφωση (ΑΕΙ/ΤΕΙ)
Περιγραφή Εργασίας
Public Group looking for a CC Social Media Team Specialist
Public Group looking for a CC Social Media Team Specialist
CC Social Media Team Specialist
Athens, Greece Κεντρικά Γραφεία/HQ, Brand & Customer, Contact Center Full time CCSMΤS_1122
Description
The organization
We are driven by our purpose: We bring people more choices to enjoy life their way, by creating a world of personalized experiences, innovative services, and huge range of products; a world that cares about each of us and our common future. Our key success driver is our people who share mutually the values of our brand: we are human2human, we work wonders, we celebrate uniqueness, we embrace betterness. We do our best to keep everyone excited and have the support they need to bring their best. Public Group strategically invests to create an ecosystem of innovative scaleups around its core Omnichannel Retail business, with the objective to provide exciting customer experiences powered by operational excellence. We bring together technology, talent & entrepreneurship to create value in the Greek market & society. Our Omnichannel retail, in Greece and Cyprus, consists of the love brand Public and Media Markt, a consumer electronics retailer with long lasting heritage. Innovation is part of our DNA. Through our ecosystem of startups and organizations, -Douleutaras.gr, iRepair, Instacar, our tech Public Next, Endeavour & Venture Friends – we offer pioneer services to our consumers. We operate 67 stores, 4 eShops and an ecosystem of digital properties such as: public ticketing, public business and bookfriends.gr.
#LifeAtPublic #BetterEveryDay
The role
Responsibilities:
- Identifies and manages customer complaints on Social Media
- Monitors and responds to comments on Social Media
- Works closely with the Call Center team to create an exceptional customer service experience
- Keeps Team Leader informed about customers’ feedback
- He is constantly updated on the trends of digital technology
Qualifications/People characteristics:
- Bachelor’s degree
- Good knowledge of Microsoft Office, (Excel, PowerPoint, Word)
- Knowledge of English language, both written & oral
- Highly developed communication skills, both written & oral
- Customer centricity
- Critical thinking & problem solving skills
- Completed military obligations for male applicants
Desired Qualifications/People characteristics
- Familiarity with Social Media platforms
- Time management & organizational skills
- Attention to detail & ability to manage multiple tasks
- Self-motivation & enthusiasm
What we offer:
- Competitive compensation & benefits package
- Dynamic work environment
- Exciting opportunity to grow with the role
- Great experience in a well-known and respected growing business
- LinkedIn Learning account for continuous learning
Public Group collects and processes personal data in accordance with applicable data protection laws.If you are a European Job Applicant see the privacy notice for further details.
Find the “mission” that fits your superpower and let’s get this game started!
WHO WE ARE
Public Group strategically invests to create an ecosystem of innovative scaleups around its Omnichannel Retail business, with the objective to provide exciting customer experiences and foster Entrepreneurship in Greece. We bring together technology, talent & entrepreneurship to create value in the Greek market. We are advocates of Strategic Synergies, Bold Entrepreneurship & the Power of Human Will. Our role is to help our subsidiaries or investee companies grow and their founders to succeed through capital and creative synergies. We also aspire to play a positive role in promoting Greek-based entrepreneurship, as well as provide an environment for talent development Our investment portfolio includes Public-MediaMarkt, iRepair, Douleutaras.gr, PublicNEXT, Venture Friends.
Ψάχνεις εργασία; Μπες στο ergasia.gr και βρες τον επόμενο σταθμό της καριέρας σου!
Απαιτούμενες δεξιότητες
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