Microsoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams
and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.
The Customer Success Leader is the most senior Customer Success (CS) resource in each geography or segment,
reporting to an Area Vice President or Country leader. The Customer Success Leader is responsible
for the overall business performance of their organization, including customer value realization (consumption)
across all three clouds and the financial performance of the support business. This role is chartered with optimizing
the organization’s capabilities aligned with CS business goals and championing consumption, exceptional
proactive support delivery & operational excellence within their organization. This role is further chartered
with ensuring that the necessary capabilities exist within their organization (technical intensity)
and for creating and sustaining a culture of customer centricity, technical intensity, innovation, and a growth mindset anchored in Microsoft values.
We are looking to hire a senior leader to serve as Customer Success Leader for Greece, Cyprus & Malta to steer
the Customer Success team and be at the forefront of our customers’ digital transformation in view
of our GRforGrowth & the Datacenter opportunity. The Customer Success Leader will be a passionate,
forward-thinking, hands-on leader with exceptional skills in developing and leading a highly
technical team focused on Microsoft Cloud Solutions and customer support experience.
This person will be very active in day-to-day coaching of his/her team, leading by example, ensuring tha
t the organizations capabilities are aligned with Customer Success business goals, championing
the success adoption of Microsoft cloud solutions, and driving an exceptional customer support experience through
proactive service delivery and operational excellence within their organization.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment
without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws,
regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a request via the Accommodation request form.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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