Microsoft looking for a Customer Success Leader for Greece, Cyprus & Malta

Πληροφορίες Αγγελίας

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    Επίπεδο Εργασίας: Customer Success Leader
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    Εργασιακή Εμπειρία : 10 +
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    Επαγγελματικά Προσόντα Ανώτατη Μόρφωση (ΑΕΙ/ΤΕΙ)

Περιγραφή Εργασίας

Microsoft looking for a Customer Success Leader for Greece, Cyprus & Malta

Microsoft looking for a Customer Success Leader for Greece, Cyprus & Malta

Microsoft looking for a Customer Success Leader for Greece, Cyprus & Malta

Athens, Attica, Greece
  • Job number1011219
  • Date posted Mar 17, 2021
  • Travel 25-50 %
  • Profession Customer Success
  • Role type People Manager
  • Employment type Full-Time

Microsoft is on a mission to empower every person and every organization on the planet to achieve more.
Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams
and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world.
You can help us to achieve our mission.

The Customer Success Leader is the most senior Customer Success (CS) resource in each geography or segment,
reporting to an Area Vice President or Country leader. The Customer Success Leader is responsible
for the overall business performance of their organization, including customer value realization (consumption)
across all three clouds and the financial performance of the support business.  This role is chartered with optimizing
the organization’s capabilities aligned with CS business goals and championing consumption, exceptional
proactive support delivery & operational excellence within their organization. This role is further chartered
with ensuring that the necessary capabilities exist within their organization (technical intensity)
and for creating and sustaining a culture of customer centricity, technical intensity, innovation, and a growth mindset anchored in Microsoft values.

We are looking to hire a senior leader to serve as Customer Success Leader for Greece, Cyprus & Malta to steer
the Customer Success team and be at the forefront of our customers’ digital transformation in view
of our GRforGrowth & the Datacenter opportunity.  The Customer Success Leader will be a passionate,
forward-thinking, hands-on leader with exceptional skills in developing and leading a highly
technical team focused on Microsoft Cloud Solutions and customer support experience.
This person will be very active in day-to-day coaching of his/her team, leading by example, ensuring tha
t the organizations capabilities are aligned with Customer Success business goals, championing
the success adoption of Microsoft cloud solutions, and driving an exceptional customer support experience through
proactive service delivery and operational excellence within their organization.

Responsibilities
  • Technical Leadership:  Be the thought leader and advisor for technical integration and innovation
    with the Area leadership team.  Maintain a strong and active network with CxOs to guide/council
    on technology trends and cloud adoption.  Be a strong voice/advocate to drive customer requirements
    with corporate product and engineering teams.  Be a credible technical leader to both coach teams
    and guide enterprise customers for larger impact and more sustainable cloud solutions
  • Business Leadership:  Be the cloud-consumption in the field for your Area, owning the business and results
    across the cloud solution areas and customer experience.  Be a vocal leader and customer champion in your Area
    with both local and corporate leadership teams to elevate cloud adoption issues, the customer support experience
    and accelerate resolution.  Collaborate across organizational leadership teams to establish targeted customer
    executive relationships that promote Microsoft’s business objectives in the Area.
  • Business Execution:  Own and drive the adoption and consumption of cloud services and proactive support
    offerings through discipline in the Area ROB processes, identifying/prioritizing CS resources to key projects,
    escalating top blockers and sponsoring systemic improvements to the customer support experience.
    Ensure a predictable and scalable customer engagement model is implemented across all enterprise (Strategic and Major)
    accounts or customer segment, leveraging CS resources, partners, and Microsoft Consulting Services.
    Deliver on financial commitments by managing to the budget for your business and delivering
    on quarterly financial accountabilities.
  • People Leadership:  Build and grow healthy teams through talent mgmt., diversity and inclusion,
    coaching, and career development. Be a respected technology leader with the ability to attract, retain,
    and develop elite talent in the field. Inspire and foster a culture of customer-centricity and consumption,
    adoption and use through collaboration with peers and extended teams.
Qualifications
  • 10-15 years of professional experience including technology leadership, customer support delivery,
    product strategy, business leadership, sales, or directly within Customer Success field leadership
  • Extensive people leadership experience; inspiring and fostering a culture of customer-centricity,
    attracting, developing, and retaining deep technical resources, business and project management resources
  • Strong management, communication, execution skills; track record of owning a business area
    and exceeding results, establishing a strong voice to drive transformational change across the organization
  • Extensive experience managing complex, project-based resources, dealing with ambiguous situations
    with a can-do attitude across enterprise customers
  • Experience running a disciplined, weekly customer and business review process with cross-functional teams,
    identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
  • Established track record as technical advisor on an Area Leadership team, building a strong network
    with CxOs in Enterprise accounts to guide and council on technology trends and cloud adoption,
    and driving customer requirements with corporate engineering teams
  • Bachelor’s Degree, or equivalent experience required, Master’s Degree/MBA preferred · Global
    experience preferred.
  • Fluent English and Greek is required for this role.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment
without regard to age, ancestry, colour, family or medical care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws,
regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability
during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

Benefits and Perks
  • Industry-leading healthcare
  • Savings and investments
  • Giving programs
  • Educational resources
  • Maternity and paternity leave
  • Opportunities to network and connect
  • Discounts on products and services
  • Generous time away
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