Fraport looking for an IT&T Helpdesk Specialist – Athens Headquarters

  • Τεχνολογία ,IT Helpdesk Specialist
  • Πλήρους Απασχολησης
  • 3 εβδομάδες πριν
  • ΜαρούσιΕλλάδα

Πληροφορίες Αγγελίας

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    Επίπεδο Εργασίας: IT
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    Εργασιακή Εμπειρία : 4 χρόνια
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    Επαγγελματικά Προσόντα Ανώτατη Μόρφωση (ΑΕΙ/ΤΕΙ)

Περιγραφή Εργασίας

Fraport looking for an IT&T Helpdesk Specialist - Athens Headquarters

Fraport looking for an IT&T Helpdesk Specialist – Athens Headquarters

Fraport looking for an IT&T Helpdesk Specialist – Athens Headquarters

Job Function: IT& Telecoms
Location: Athens – Headquarters
Code: ITHS_0321

We are looking for an IT&T Helpdesk Specialist to join the IT & Telecoms team based in Athens Headquarters.

Job Purpose
The ΙΤ&Τ Helpdesk Specialist provides first level support to clients experiencing computer hardware and software issues
in person and over the phone and additionally handles the resulting incidents or service requests of the NOC team when escalated.
He/she also responds to queries, isolate problems, troubleshoot issues, and implements solutions for Fraport Greece users at the HQ.
He/she needs to utilize constantly the IT service management tool and request fulfilment processes in line with help desk objectives and in close collaboration with all FG IT&T level 2 teams.

Job Duties
• Responds quickly to client support queries
• Provides support in person, over the phone, or via remote access
• Diagnoses issues with computer software, peripherals, and hardware
• Runs software diagnostic tools and physically inspects hardware systems
• Talks clients through basic problem-solving processes
• Follows up with clients
• Completes support tickets
• Occasionally represents the Help Desk at meetings in case the IT&T HelpDesk supervisor cannot attend
• Provides basic computer training
• Writes IT&T training manuals, forms, etc.
• Produces statistics and management reports
• Ensures that proper communication takes place and informational emails are delivered to all recipients of concern,
FG users and stakeholders, for various IT&T tasks and operational works occurring at the 14 Greek Regional Airports and the Headquarter

Job Requirements
• Bachelor’s degree in Computer Science, Information Technology or related technical field or equivalent
• Minimum of 4 years of experience working with IT service desks or in other IT related positions relevant to computer operations, system administration and user support
• Advanced knowledge of computer hardware systems, including circuit boards, memory modules, and processors
• Advanced knowledge of computer software systems, including databases, office applications, and operating systems.
• Advanced knowledge of help desk software and remote-access systems
• Fluent in written and spoken Greek (C2)
• Fluent in written and spoken English (C1/C2)
• Good knowledge in quality assurance and documentation
• Knowledge of network monitoring tools (esp. PRTG)
• ITIL Certifications will be an asset
• Experience in Airport systems infrastructure will be considered as a plus
• Excellent analytical and diagnostic skills
• Strong communication skills
• Customer Orientation
• Ability to troubleshoot complex hardware and software issues
• Problem-solving skills
• Motivation and dedication
• Team-orientation

The Company offers a competitive remuneration package, career development opportunities in a dynamically
growing business environment and participation in the Company’s Reward and Employees Benefits programs.

All applications will be treated with strict confidentiality


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