COS Ermou is looking for a Department Manager 40h

Πληροφορίες Εργασίας

Κωδικός Αγγελίας 365322
Εμπειρία Επιθυμητή εμπειρία σε αντίστοιχη θέση
Φύλο Αδιάφορο
Μόρφωση Απόφοιτος Λυκείου

Περιγραφή Εργασίας

COS Ermou is looking for a Department Manager 40h

Department Manager 40h

Ermou, Athina, Greece
Full-time

Job Description

As a Department Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
Analyse sales data and collaborate with the Store Manager to maximise department performance
Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
Support recruitment efforts and ensure effective onboarding and training for new team members
Identify and nurture future talent, contributing to development plans that support team progression
Oversee daily store operations, ensuring efficiency and alignment with brand standards
Act as a brand ambassador, consistently delivering the best possible experience for every customer
Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Qualifications

Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
Comfortable working varied hours, including evenings, weekends, and holidays.
Good Greek and English language skills

Preferable but not mandatory

Team Leadership: Proven ability to organise and motivate teams in fast-paced environments to deliver high service standards.
Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Additional Information

This is a full-time position with a contract of 40 hours a week.
Apply by sending in your CV in English as soon as possible, but no later than the 15.03.2026.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here.

In addition to this, Greece-based colleagues also receive:

Meal voucher up to 50EUR per month
Private Life & Healthcare Insurance
Long service reward
Baby gift card
Retirement reward, Unlimited career opportunities

Inclusion & Diversity

At H&M Group, we are committed to fostering inclusive, diverse, and equitable workplaces across our entire organisation. We believe that teams thrive when they bring together a wide range of backgrounds, perspectives, and experiences. This diversity enhances our ability to solve problems creatively, expand our thinking, and build meaningful connections with colleagues and customers around the world. That’s why we consider all dimensions of diversity throughout our recruitment process—ensuring our workforce reflects the richness of the communities we serve.

Company Description
COS offers a wardrobe of ready-to-wear and accessories rooted in exceptional quality and lasting design. The brand has an elevated aesthetic that embodies luxury with an emphasis on craftsmanship, innovation and compelling fashion movements.

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