AEGEAN αναζητά CALL CENTER AGENT

Call Center Agent

Division: Ground Operations

Department: Call Center

Location: Headquarters, Kifissia, Greece

Type of Employment: Full-time (8 hours) or Part-Time (4hours up to 6hours) // Call Center operates 24/7 in shifts

Deadline: 04/04/2021

About us

AEGEAN, based in Athens, Greece, is a member of Star Alliance Group since 2010 and a proud winner of 10 SKYTRAX World Airline Awards as the ‘Best Regional Airline in Europe’.
Instrumental in our success has been our employees, who seek to channel their energy and motivation into the challenging industry of aviation.
We are looking for enthusiastic, talented and dedicated associates, who will become part of our family, provide services of high standards across all travel stages and contribute to the continuous improvement of our products.

If you wish to explore the exciting world of aviation, join our team!

About the new job

There is currently a job opening “Call Center Agent” in the Call Center Department.
As a Call Center Agent, you will report to the Call Center Manager and will be responsible for providing excellent telephone customer service and maximize profit through ticket sales.

Your main Responsibilities :

• Support customers by providing information on flights, fares and services
• Issue and reissue tickets
• Manage ticket upgrades (Business Class, Miles & Bonus)
• Manage bookings changes, cancellations, and refunds

You fit, if you cover the following requirements:

• Preferably a Bachelor’s degree
• Fluency in oral and written Greek and English
• Good knowledge of MS Office
• Excellent knowledge of at least one of the following languages will be considered an asset:
  • German
  • French
  • Italian
  • Russian
  • Spanish

And you have competence in:

• Excellent verbal communication skills
• Strong customer orientation
• Organizational skills and attention to detail
• Teamwork
• Commitment to rules and procedures

If you pursue your career journey with Aegean, on top of a challenging job, we offer:

• A working environment where you feel valued and appreciated
• Excellent career and development opportunities within the organization
• Flight tickets
• Private health insurance scheme
• Other benefits will be offered according to the role

If this looks like an interesting opportunity for you, send us your application now!

Your application shall contain a CV in English language and are to be submitted by the 4^th of April 2021. All applications will be treated as strictly confidential.

Please note that only shortlisted candidates will be contacted.

Keep on following us to find a job opening that matches your profile.