BSc in Telecommunications Science & Technology

BSc in Telecommunications Science & Technology in university of Tripolis

MSc in Digital Communications & Networks

System & Network Administrator

– Being the only person responsible for IT for all company premises
– User hardware administration and troubleshooting
– Network administration and troubleshooting
– Security Cameras administration
– Data analytics using Opensearch, Power BI and Tableau visualization for kitchen operations and accounting
– Market research and proposing for technology oriented services (POS systems, SAAS, User software)
– Market research and proposing for hardware equipment (Laptops, printers, network equipment)
– Responsible for designing Low voltage circuit in newly bought premises
– Python projects (data scraping, data science, text analysis )
– SAAS administration (kitchen operation systems, Google admin console, Google cloud and play console, Opensearch, Chat channel etc)
– Google Chat automations using google script

IT Support

– Windows server administration
– User hardware administration and troubleshooting
– System administration (Microsoft office services like Sharepoint and Teams, Ticketing Systems, entry devises)
– Power BI visualization
– Market research proposing for user equipment

IT Service Desk Engineer

– Troubleshooting Active directory issues
– Troubleshooting 1st level issues for OTE Asfalisi
– Dispatching tickets from customers to service engineers based on ticket details

VAS, ISP & Messaging Junior Engineer

– Linux server maintenance
– 3rd level Ticket handling for sms issues
– SMS services handling

1st Level Tech Support (Telecom & Satellite TV)

– Incoming calls from Nova retail customers
– Solving 1st level ticket for adsl, vdsl (internet and voice) issues.
– Solving 1st level Satellite TV and IP TV